This Privacy Policy explains how lemon88 collects, uses, stores, and protects the personal data of players and visitors. We take your privacy seriously. Please read this document carefully before registering an account or using our platform.
Notice: This Privacy Policy ("Policy") forms part of the lemon88 Terms and Conditions. By accessing lemon88.club or registering an account, you acknowledge that you have read and agreed to this Policy. "lemon88", "we", "us", and "our" refer to the lemon88 platform operator. "You" and "your" refer to any individual accessing or using the lemon88 platform.
lemon88 is the data controller responsible for personal data collected through lemon88.club. lemon88 operates under an international gaming licence and processes personal data in accordance with the requirements of that licence and applicable international data protection standards.
For all data protection enquiries, players and visitors may contact lemon88 via the live chat support channel or the email address listed in Section 13 of this Policy.
lemon88 collects the following categories of personal data from players and visitors:
| Category | Specific Data Points |
|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number (e.g., MyKad or passport number), copies of identity documents submitted for KYC verification. |
| Contact Data | Email address, mobile phone number, residential address (including city, state, and postcode). |
| Financial Data | Payment method details (e-wallet account identifiers, bank account name), transaction history, deposit and withdrawal records denominated in MYR. |
| Technical Data | IP address, browser type and version, device type and operating system, session timestamps, referring URLs. |
| Usage Data | Game play history, wager amounts, game preferences, bonus utilisation, session duration, login and logout timestamps. |
| Communications Data | Records of live chat conversations, support ticket submissions, email correspondence with lemon88. |
lemon88 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data, except where government-issued identity documents submitted for KYC incidentally contain such information.
lemon88 collects personal data through the following means:
lemon88 processes personal data only where a lawful basis exists. The following table sets out the primary processing purposes and their corresponding legal bases:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Identity verification (KYC) and age verification | Legal obligation; legitimate interests |
| Processing deposits and withdrawals | Performance of contract |
| Anti-money laundering (AML) compliance | Legal obligation |
| Fraud detection and prevention | Legitimate interests |
| Customer support and dispute resolution | Performance of contract; legitimate interests |
| Responsible gaming monitoring and intervention | Legal obligation; legitimate interests |
| Platform security and abuse prevention | Legitimate interests |
| Marketing communications (where opted in) | Consent |
| Analytics and platform improvement | Legitimate interests |
lemon88 does not sell, rent, or trade your personal data to third parties for marketing purposes. lemon88 may share your personal data with the following categories of third parties only where necessary and proportionate:
All third-party service providers engaged by lemon88 are contractually required to process personal data only for the specific purposes for which it is shared and to maintain appropriate security standards.
lemon88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Where data is no longer required, lemon88 will securely delete or anonymise it in accordance with its internal data deletion procedures.
lemon88 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While lemon88 implements industry-standard security measures, no method of electronic transmission or storage is 100% secure. lemon88 cannot guarantee absolute security of personal data transmitted via the internet. Players are encouraged to use strong, unique passwords and to log out after every session.
lemon88 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit lemon88.club.
You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies will impair your ability to use the lemon88 platform, including the login and deposit functions.
Subject to applicable law and the conditions of lemon88's gaming licence, you have the following rights in relation to your personal data held by lemon88:
To exercise any of the above rights, please contact lemon88 via live chat or the support email address in Section 13. lemon88 will respond to verified requests within 30 days. We may request identity verification before processing a data rights request.
lemon88 strictly does not permit individuals under the age of 21 to register an account or access gambling services. lemon88 does not knowingly collect or process personal data of individuals under 21 years of age.
If lemon88 becomes aware that personal data has been collected from an individual under the age of 21 without verified parental or guardian consent, that data will be deleted immediately and the associated account closed. If you believe that a minor has registered an account on lemon88, please contact our support team immediately.
lemon88 operates under international jurisdiction and may transfer personal data to third-party service providers located in countries outside of Malaysia. Where personal data is transferred internationally, lemon88 ensures that appropriate safeguards are in place, including:
lemon88 reserves the right to update or amend this Privacy Policy at any time. The current effective date is displayed at the top of this page. Where changes are material, lemon88 will endeavour to notify registered players via email or platform notification.
Continued use of lemon88.club following publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes, you must stop using the platform and may request account closure by contacting support.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a data protection concern, please contact lemon88 through any of the following channels:
lemon88 will acknowledge data protection enquiries promptly and respond in full within 30 days. For complex requests, an extension of up to an additional 60 days may apply, in which case you will be informed of the delay and the reason for it.
Your Privacy — What lemon88 Guarantees
Every page of lemon88.club — login, deposit, account management — uses 256-bit SSL encryption. Your data is never sent in plain text.
lemon88 does not sell, rent, or trade your personal data to third parties for marketing. Your information serves your account — nothing else.
Access, correct, export, or delete your data. lemon88 processes all verified data rights requests within 30 days — no runaround.
lemon88 retains data only as long as required by law or legitimate need. Minimum 5-year KYC retention; anonymisation applied to older records.
lemon88 only uses cookies for essential functionality, analytics, and (with your consent) personalised promotions. No hidden tracking.
Questions about your data? lemon88 live chat is available around the clock. Average 3–5 minute response. Real people, not bots.
Your personal data is protected. Your payment information is encrypted. Your identity is verified and secured. Register your lemon88 account today and experience a Malaysian online casino that takes both your gaming experience and your privacy seriously.
Gambling involves financial risk. Must be 21+. Play responsibly.